Please notice that this job posting is older than 7 days. It might be deleted by provider site.

About the role

Screencastify is seeking a Customer Success Manager I to support our tier 3 customers and help them maximize results with our product. As a CSM I, you will have the chance to learn about Customer Success and be developed along the Customer Success Manager career path trajectory. We’re looking for natural relationship builders and team players that are passionate about technology, customer relationships, and efficiency.

Why is this role special?

1. You'll help our customers improve outcomes and equity. Schools and districts around the world depend on Screencastify to digitize their curriculum and communication, and businesses in other areas are soon to do the same. The need for and benefit of video-based learning has never been more clear than it is now.
2. You get to have a massive impact. You’ll be joining a fantastic team and helping grow the Success function at Screencastify. You’ll have plenty of guidance and support from leadership as you execute.
3. You'll tackle our most interesting and impactful problems. You'll have the opportunity to create structure in ambiguous situations and own strategic, prescriptive processes so that all customers find success with Screencastify tools.

What you'll do:

• Support our lower tier but highly valued accounts in partnership with our Support team
• Observe trends and provide feedback to leadership about how to better support our lower ARR accounts
• Collect product feedback from customers
• Learn our product inside and out and help your accounts drive adoption and outcomes
• Collaborate with team members to manage a largely automated renewal and expansion process
• Meet with customers to help them onboard into the product, address issues related to the customer health scores, and save accounts that are in danger of churning
• Surface opportunities to expand existing accounts when it’s right for the customer