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Customer Success Manager, US REMOTE
location icon Location
Ridgefield Park, New Jersey, United States
company icon Company
Samsung SDS America
date icon Date
2024-02-11

Please notice that this job posting is older than 7 days. It might be deleted by provider site.


Samsung SDS America is growing and we are looking for a Customer Success Manager to join our team. This role will ensure the successful adoption, retention, and satisfaction of our enterprise customers for our Solution Sales Team.

The successful candidate will build relationship with our enterprise customers to understand their business needs and develop account plans to help them achieve their goals, provide strategic guidance, and identify new opportunities.

This role will support our Solution Sales Team that focuses on sales of our Zero Touch Mobility (ZTM) scoped application for Service Now, and related hardware and services. ZTM enables true hyper automation of the entire enterprise mobility lifecycle. ZTM is a scoped application, essentially a certified 3rd party module.

This is a 100% remote role that can be based anywhere in the US. The Team is based in Eastern Time Zone.

Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics / AI, digital marketing and digital workspace. We enable our customers in government, financial services, healthcare, and other industries to drive business in a hyper-connected economy helping them to increase productivity, safeguard assets, and make smarter decisions.

Responsibilities:

  • Act as a trusted advisor to our customers by providing strategic guidance, managing the overall account relationship and customer satisfaction.
  • Proactively identify opportunities to add value to our customers.
  • Conduct business reviews with customers to evaluate their satisfaction, identify opportunities for improvement, and uncover upselling and cross selling opportunities.
  • Provide ongoing support to our customers, ensuring the successful adoption and utilization of our solutions.
  • Act as a liaison between customers and internal teams (SDS) including sales, support, and product to address customer’s requirements, and advocate for customer needs.
  • Collaborate with internal teams (SDS) to ensure operational performance.

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