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Customer Success Manager (Dutch Speaker)
location icon Location
Mechelen, Flanders, Belgium
company icon Company
Rydoo
date icon Date
2024-01-07

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We are Rydoo! Europe’s fintech scale-up that makes expense management the easiest part of your day.

Expense management has been too complicated for too long. Rydoo's app backed with OCR technology helps our clients save time and money with just a few clicks & photos.

We are building a new generation of expense management software with a product-first approach that our end-users truly benefit from.

Rydoo in a snapshot

  • Ambitious international team (150+ Rydoo'ers)
  • 33 nationalities speaking over 15 languages
  • 6 offices across 3 continents
  • Easy to use expense management app available on iPhone and Android
  • Supporting over 10,000+ clients and 1 million+ users worldwide
  • 4.6 employer score on Glassdoor

The role

Customer Success is the foundation of our company, as our customers are the reason we want to bring the best version of ourselves every day.

As a Customer Success Manager, you will be joining our office in Mechelen, Belgium. Your main goal will be working towards developing a positive customer experience, driving adoption and client retention. With your business and product knowledge you will partner with customers and guide them to accelerate business value.

  • Learn the ins and outs of Rydoo, to evangelize the capabilities of Rydoo
  • Partner with customers to understand their goals and provide recommendations based on your experience and product knowledge
  • Be metrics driven and identify if a customer relationship might be at risk
  • Work together with the account management team to identify growth opportunities
  • Recognize customer needs and recommend additional services
  • Proactively communicate product changes and other relevant updates to our customers
  • Understand our customers’ key business challenges and provide feedback to our product team
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