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Strategic Customer Success Manager - Czechia
location icon Location
Prague, Prague, Czechia
company icon Company
ROI Hunter
date icon Date
2023-11-29

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Fluent

👫 Who are we looking for? We’re looking for an experienced marketing enthusiast who wants to help clients finding and promoting their best products while using (and co-creating) a unique SaaS solution.

🌍 Where? We have an office in Brno and Prague and you should be based in CZ within easy reach of these.

🗓️ When? The start date would be in March 2024.

ABOUT THE ROLE

  • Our Customer Success Managers work as strategic partners to our e-commerce retailers and help them to make their businesses more profitable 
  • Your job will cover the full customer cycle - from onboarding the client, helping them to adopt our Product Performance Strategies, prove value in QBRs and identify & work on cross-sells and up-sells opportunities, as well as yearly renewals
  • We work with a range of clients from SMBs to Enterprise clients such as River Island, Dedoles, Esprit etc. You would partner with 14-15 clients of varying sizes across CEE and UK.
  • In this role, you will be working with retail and e-commerce businesses to; strategise on how to meet their KPIs, use data insights from our platform and translate them into action points, create case studies proving value and last but not least you will learn more about working in a the unique startup which is creating the future in e-commerce.

ABOUT YOU

  • First of all, you should like a fast-paced environment where things change if we find better solutions. Although the CSM department is one of the most stable and processed-based, no two weeks will be the same.
  • Fluent English is a must - most of our clients as well as your leader are English speakers.
  • You already have around 3 years of experience as a Marketing specialist, Account Manager or Customer Success Manager (or a combination of these roles).
  • The Marketing Technology is your passion and you have at least some knowledge about Google and Meta Ads (or you already are an expert 💙).
  • You already are experienced or want to get commercial experience - you will work on renewals, upsells and crossells.
  • The company culture is important for you. You want to be surrounded by friendly and smart people who work together.

WHAT IT'S LIKE TO WORK IN CSM TEAM

The EMEA CSM team has 9 people with two amazing and supportive leaders for UK&CEE and for MEAA. The team works together, inspires each other and always looks for ways to enjoy the time together. Work closely with experts like Izzy, Kingston, Charlotte, Fabio and the rest of our superstars across the team and the company.

PERKS AND BENEFITS

💸 Quarterly performance bonus (or commission)

🌴 25 days of holiday 

🤒 3 paid sick days per year

🏠 Work from home allowance

😋 Meal allowance

🧗🏻 Multisport card

💆 Free massage or physiotherapy appointment once per month

👩🏻‍🏫 Education budget for your development

🥂 Company and team events (online & offline)

…but we still believe the most important thing is the culture we create and live every day. So, what's it like to work with us?

WE CARE ABOUT

📈 AUTONOMY AND FLEXIBILITY – We trust each other. Impact and delivered outcomes are more important than spending the whole day in the office with poor results. We can choose the approach and solutions to our work tasks as long as we can deliver the outcomes. To achieve that, we all must be accountable, self-driven and proactive.

📘 LEARNING TOGETHER AND OUR GROWTH – we won't go far if we hide our findings or hoard our knowledge. It’s all about collaboration and discussions. We love feedback. We support each other, as well as our personal development and education based on our job needs.

💡 OPENNESS –Questions? Assumptions? Feel free to ask & be prepared for honest answers.

👐 EACH OTHER – You’ve seen the perks and benefits. But there are times in life when all that matters is just the right person next to you who genuinely cares and is ready to listen over a cup of coffee. And that is what we cherish the most about Hunters.

YOUR HIRING JOURNEY WITH US

1. Online Intro call with Denisa, our Talent Acquisition Manager

2. Meet Izzy online, your future leader

3. Discover more about the role by completing an activity and meet your buddy

4. Show your skills during the presentation to all team leaders (3 people, online)

5. Get the job offer

WHO WE ARE

📌 Start-up originally from Brno, CZ, but now operating worldwide. Helping companies through our Product Performance Management platform with scaling their digital promotions and commercial activities. Being really good at that - influencing every 67th online purchase worldwide, working with major retailers like Adidas, Boohoo, M&S, River Island, and Farfetch. Learn more in this video.

📌 Official partner for the big players - Meta Business & Instagram and Google.

📌Proud employer of over 90 Hunters around 4 continents, 20 nationalities on board.


Do you like what you’ve seen? Apply now & let's learn more about each other! 

In the meantime, you can get to know us better on our Linkedin and Instagram. 💜

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