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Customer Success Team Academy
location icon Location
United Kingdom
company icon Company
date icon Date

Please notice that this job posting is older than 7 days. It might be deleted by provider site.

Full-time, permanent position. The role is based in the United Kingdom, and the company works remotely.

Salary: up to £35,000 (depending on experience) plus profit share.

Posting window: The closing date for applications is the 23rd of February, 2024.

We carry out a three-stage, interactive interview process in which we want to get to know you better. This could include asking you to prepare a training session for a panel, answering sample communications and discussing you're previous experience and how it applies to this role. These tasks will require some preparations and will take place over more than one session if you're application is selected to move forward.

We are looking for a proactive and self-starting Customer Success Team member to assist our customers, primarily with user queries and technical problems when using our products and services.

We are enhancing our globally distributed customer success teams to be able to proactively support our customers with a chat support facility which will add to our existing global support helpdesk.

We focus on speedy, thorough replies that really wow our customers. We’re looking for a friendly, proactive person to join our Customer Success Team, specifically based in the UK and Ireland (we don’t want any heroes willing to work at 2 am as we think sleep is important!). Initially, your role will primarily be focused on supporting our growing customer base, including service desk and chat support, writing documentation, developing help videos, helping risr/ customers navigate our products, and troubleshooting.

You will work through an onboarding process designed to set out a pathway for continuous learning and opportunities for development. Through frontline customer interaction and with the ongoing support of the rest of your team, you will begin to develop a deep understanding of how our customers use our products and services and be able to support them to achieve their aims and objectives. 

In parallel to this you will work closely with other members of your Customer Success Team to gain experience in other areas of the business, such as new customer onboarding/implementation projects and ongoing account and relationship management. 

Over time, as you gain both experience in our service provision and knowledge of our products we expect that your role at risr/ will develop to focus on one of the functional areas within the Customer Success Team; customer onboarding, consultancy and product specialism, account and relationship management or technical support services.

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