Senior Customer Success Associate
Location
(Remote) USA
Company
RaptorMaps
Date
2024-08-17
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About Raptor Maps
Solar power is the largest source of new energy in the world. Raptor Maps is a fast-growing, venture-backed, MIT-born climate tech startup that is building software to enable the solar energy industry to scale. Parties across the entire solar lifecycle use Raptor Maps’ data model to manage ever growing utility-scale solar portfolios. We are an industry leader with hundreds of customers, including owners, builders, operators, and aerial service providers, across over 45 countries with 200+ million solar panels under management. Our software platform is essential in the fight against climate change.
We are seeking a dynamic and results-driven Senior Customer Success Associate to play a pivotal role in our rapidly expanding growth team, driving the continued success of Raptor Maps in the market. Our customer-centric approach is fueled by a commitment to delivering substantial value to our clients.
In this role, the Senior Customer Success Associate will take charge of driving renewals and expansions across our existing customer base, overseeing critical aspects of onboarding and ensuring successful adoption. The focus of this position is to cultivate and strengthen relationships with our customers in the solar PV industry.
At Raptor Maps, we specialize in synthesizing, centralizing, and standardizing solar data sourced from various channels, including drones and in-field sensor & production data. As a Senior Customer Success Associate, you will excel in articulating the Raptor Maps value proposition to domestic and international solar companies. Your collaboration with the Customer Success Manager as well as Sales, Product, and Operations teams will be crucial in surpassing growth targets and contributing to the overall success of the company.
The ideal candidate for this role will be hardworking, highly motivated, possess excellent communication skills, and demonstrate a keen eagerness to drive valuable outcomes for our customers.
Core Responsibilities:
Experience and Qualifications:
Customer Interaction, Communication, and Problem-Solving Skills:
Collaboration:
Technology and Tools:
All Raptor Maps Team Members Have:
Complete ownership and accountability over their role and success in the team.
Transparency into the operations of the rest of the company and are expected to be transparent and communicate honestly and effectively.
A sense of urgency. We are tackling a global problem, working in a fast-paced industry, and building a once in a lifetime company at Raptor Maps.
Benefits
Raptor Maps is a remote-first company with employees across the country and headquarters at Greentown Labs in Boston, MA. Team members are free to work anywhere in the lower 48 states. A few remote benefits include:
- Paid travel for in-person team trips
- Healthcare with dental and vision options
- Unlimited vacation policy
- 401(k)
- Desk budget
- Monthly remote social events and plenty of DoorDash credit
- Amazing team members that tend to love memes, pets, solar, and being active
There’s no such thing as a ‘perfect’ candidate. However you identify, and whatever your background, we encourage you to apply if you’re excited about this role and the future of solar.
Check out details on our Series B!