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Customer Success Executive
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(Remote) LATAM
company icon Company
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Please notice that this job posting is older than 7 days. It might be deleted by provider site.

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

  • Integrity: Always operate with honesty and transparency so we earn the trust of our clients.
  • Courage: Demonstrate the courage needed to take on a broken industry and continuously improve what we offer to optimize health outcomes.
  • Together: Foster a collaborative and inclusive environment that values teamwork, respect, and open communication, and encourages creativity and diversity of thought.

Job Summary:

The Customer Success Team is focused on helping SmithRx’s clients derive the full value of their PBM services. We build and manage effective relationships with our customers’ operational leadership, communicating the value of our services in the context of customers’ business goals with the goal of retaining high-performing, satisfied customers. We identify risks to client satisfaction proactively and collaborate across product and operational lines to tenaciously pursue solutions and advocate for our clients.

As a Clinical Account Manager, you will be responsible for ensuring the complete post-sale success and satisfaction of SmithRx customers via pharmacy benefit analysis and clinical consultation delivery. You will bring strong industry and product knowledge and serve as a trusted advisor and business partner for clinical pharmacy services for your client’s operational leadership. The role provides clinical support and enablement for SmithRx account management, clinical operations, and other internal departments. This individual is relied upon to provide proactive clinical recommendations and information regarding pharmacy trends, programs, and industry changes to clients and to foster consultative relationships.

What you will do:

  • Collaborates with clients and account managers to provide clinical expertise, including insights on drug spend and utilization, clinical management strategies, medication alternatives, and formulary compliance. 
  • Provides superior clinical consultation and clinical account management with a focus on client satisfaction, client retention, and trend management.
  • Analyzes claims data to identify trends and cost savings opportunities.
  • Comprehends and effectively explains formulary and clinical program's value proposition to clients.
  • Supports communications of formulary changes and program updates for internal and external partners.
  • Recommends clinical programs for clients to provide cost savings to clients and members. 
  • Stays current with market trends and provides clinical market intelligence to clients
  • Communicates drug information to clients and responds to plan-specific clinical inquiries
  • Creates and updates clinical marketing materials.
  • Collaborates with and provides guidance to account management on clinical aspects of client quarterly reviews (QBRs) – quarterly spend, trends, benchmark updates for pharmacy benefits
  • Able to incorporate treatment and practice guidelines into client presentations, including up-selling opportunities
  • Analyzes data and interprets drug benefit designs. Clearly communicates analytical and reporting needs to supporting departments

What you will bring to SmithRx:

  • Bachelor’s and Advanced Degree in Pharmacy, RPh or Pharm D
  • Current and unrestricted Pharmacist license (any state)
  • 5+ years of experience working as a licensed pharmacist
  • 3+ years of working knowledge of healthcare benefits, account management, pharmacy benefits, or commercial health insurance preferred
  • 3+ years of experience working in a client-facing role with external clients (beyond patients and prescribers) required
  • Executive-level communication (including developing & delivering formal presentations) and interpersonal skills required
  • A passion for the customer experience and customer satisfaction
  • Dedicated to solving difficult problems together in collaboration with the broader team
  • Self-driven, results-oriented work ethic with a positive outlook
  • Ability to take the initiative with little to no direction
  • Empathic communicator with a consultative approach, able to see things from another person's point of view

What SmithRx Offers You: 

  • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
  • Flexible Spending Benefits 
  • 401(k) Retirement Savings Program 
  • Short-term and long-term disability
  • Discretionary Paid Time Off 
  • 12 Paid Holidays
  • Wellness Benefits
  • Commuter Benefits 
  • Paid Parental Leave benefits
  • Employee Assistance Program (EAP)
  • Well-stocked kitchen in office locations
  • Professional development and training opportunities
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