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Senior Client Success Manager
location icon Location
Dallas, Texas, United States
company icon Company
OrderMyGear
date icon Date
2023-11-22

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Team OMG

OrderMyGear is the industry leader in technology for the team gear and promotional product space. OMG continues to push boundaries, shaping the future of group online commerce. We approach challenges as opportunities, and we are continuing to build a team of OMG’ers who work hard, welcome change, and live out our Magic.

So come join us at OMG! You can play a pivotal role in this rapidly changing industry as we scale our platform and improve the eCommerce experience for our clients and their customers

Our Magic

TEAM IS EVERYTHING

We Invest in Each Other

We Create Solutions

We Enjoy the Ride

EMBRACE IT. OWN IT. ALL IN.

Client Success @ OMG

The Client Success Team helps shape the future of how groups, corporations, and teams purchase their gear one customer at a time. Our Client Success Team plays a critical role as the main point of contact for all roles within their accounts, from C-suite executives to customer service reps. As a Senior Client Success Manager, building relationships will be essential to your success, with a focus on successfully driving strategy, implementing programs, and influencing the adoption of revenue-generating features.

Day in the Life

  • Maintain and utilize CRM system to manage the relationship with your clients
  • Maximize retention of existing users and accounts by building and maintaining strong lasting client relationships 
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business and growth with existing clients and/or identify areas of improvement to meet quotas
  • Connect with all accounts on a regular basis by phone or Zoom. Coordinate three in-person client meetings per quarter.
  • Monitor accounts for potential health risks. Leverage and execute risk playbooks to mitigate potential churn.

Growth activities associated with this role include:

  • Identify and execute opportunities for expansion within your book of business by seeking new online stores, optimizing existing stores, or cross-selling additional solutions
  • Drive usage of new and existing features through evaluation and training
  • Conduct quarterly business reviews with your accounts and distribute quarterly reporting for clients
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