NielsenIQ - Client Manager, Customer Success & Insights – Must have strong syndicated data analysis experience

Client Manager, Customer Success & Insights – Must have strong syndicated data analysis experience

Location

Chicago, IL, United States

Company

NielsenIQ

Date

2023-11-30

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Company Description

Please kindly note, the following job advertisement is intended exclusively for internal combined-Company existing employees of NIQ & GfK. If you are not an existing NIQ or GfK employee, we regret to inform you that your application for this position will not be considered. However, we encourage you to explore other opportunities that align with your qualifications and career aspirations within our organization.

Job Description

Job Title: Client Manager, Customer Success & Insights – MUST HAVE STRONG POS ANALYTICS EXPERIENCE

Reference ID: REFID332167

Location: Remote, but must be based in US

About this job

As a Customer Success & Insights Manager, you are responsible for all client activity and the overall success of NielsenIQ with the customer. This includes driving timely outcomes and client value through the data and analytics, which impacts the overall customer experience and elevates NIQ's performance. This role has deep knowledge of the customer’s business and industry, enabling you to identify new opportunities for NIQ to drive value. Works successfully across a matrixed organization structure, fully leveraging the service model.

Responsibilities

Partner with customers to set objectives that drive business impact and maximum value
Develop a consultative approach to solving business issues, understanding the industry and issues a customer is facing
Build/maintain strong relationships and deep expertise with adaptability, urgency, and positivity
Understand client structure and organization
Leverage NielsenIQ solutions, apply industry knowledge, and conduct issue-based analyses with clear, proactive insights and action-oriented recommendations
Drive strategic thought leadership, leveraging NielsenIQ tools and assets
Identify opportunities for increased partnership and elevate to sales partners
Facilitate clear day-to-day communications with customers, proving the value of NIQ solutions in support of growth, adoption, and value creation
Ensure on-time delivery of solutions to achieve forecasted revenue on time
Work collaboratively with internal partners to ensure deliverables are connected to customer business objectives, delivered on time, and focused on the outcome
Lead client discussions, providing proactive insights and action-oriented recommendations
Ensure client stakeholders buy into the outcomes and value NielsenIQ is delivering
Work with internal partners to ensure timely delivery of monthly data and reporting

Qualifications

You are flexible and quickly adapt to a dynamic work environment. You have a can-do attitude and can tell a story using data. You are the first to recognize an opportunity then turn it into a solution. Curiosity, communication, and critical thinking drive your work. You are comfortable working with complex customer relationships and issue resolution. You are creative in leveraging existing data sources to answer tough questions. You work collaboratively in a remote team within a challenging and matrixed environment while maintaining high standards. You have strong time management skills and are comfortable managing multiple priorities.

College/University undergraduate or Master's degree
Experience with data analysis, manipulating scan/panel data, and visualizing insights
Familiarity with NielsenIQ solutions or syndicated data
Highly proficient in Microsoft Office, experience with BI Tools a plus (PowerBI, Tableau)
4+ years of Consumer-Packaged Goods industry experience preferred

Our Benefits

Flexible working environment
Health insurance
Parental leave
Life insurance

Qualifications

Additional Information

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.

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