Newton - Customer Success Representative

Customer Success Representative

Location

(Remote) Canada

Company

Newton

Date

2024-03-21

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Say hello to Newton — Canada's first low-cost cryptocurrency trading platform. We see a future where financial systems are open to everyone and built to empower people to embrace financial freedom. We believe cryptocurrency plays a role in that future, so we're making it more accessible to Canadians.

Newton team members are spread out across Canada within a fully-remote capacity.

As a Customer Success Representative, you'll work remotely from your home with Newton's Customer Success team to deliver the best possible experience to our customers while using our service. Sometimes you won't have all the answers, so if you can be resourceful, you'll be an integral part of the team.

As a Customer Success Representative you will be responsible for:

Guiding our customers through the process of signing up for our services, performing identity verification and other screening checks, as required

Adhering to a daily schedule of help desk support through live chat

Engaging in human conversations with our customers to identify and resolve issues

Ensuring users have a quick response time by staying on top of assigned tickets, with same-day ticket review

Advocating for customers and the Newton app by communicating with stakeholders to provide customer feedback, bug reports, and other information that will help them to improve Newton in the future

Requirements for this role:

Experience providing exceptional customer service in a contact centre, retail or service environment

Proven track record of being incredibly resourceful and finding solutions even when there is no clear path

Ability to adapt to new processes and work accurately in a fast-paced, rapidly changing environment

Proficiency with technology paired with excellent typing skills

Have strong reading, writing and communication skills

Willingness to learn all about cryptocurrency and trading, care deeply about people support, and enjoy having genuine human conversations

Possess high level of understanding, patience and empathy, and an ability to navigate more difficult interactions with professionalism

Are committed to continuous growth and learning. You understand that every challenge is an opportunity and you get excited about learning new things

Ensure privacy and security practices are followed at all times for both customers and Newton

At Newton, we celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!

Apply now