arrow icon
See all jobs
pattern background
Customer Success Specialist (m/f/d)
location icon Location
company icon Company
mute-labs GmbH
date icon Date

Please notice that this job posting is older than 7 days. It might be deleted by provider site.

  • You deeply care about making customers’ dreams come true?
  • You like to organize and take customers' wishes seriously - but you can also communicate a friendly no.
  • You like to work closely in a team, you can be relied on and you like to lend a hand wherever needed

Who we are:

Here at mute-labs, we aim to enable companies to achieve more by democratizing silence in the workspace. And we’re not like any other Berlin start-up you might know:

  • We’re “no tech”: We know how to develop and sell great hardware products with a focus on sound-insulated phone- and meeting booths.
  • We have no investors and we really don’t want any. We've been profitable since day one.
  • We grow since day one – not in employees or just coffee cups consumed, but in revenue and profit.
  • We’re not striving for an exit – we’re building a sustainable business for many generations to come.

And to continue telling this success story, we are looking for a Customer Succeess Specialist to help us continue to read our customers' every wish carefully.


This is the role:

You support our customers after sales and are in charge of all questions regarding delivery dates & feedback with an obliging and kind-hearted manner

As our Customer Sucess Manager, you make sure that:

  • to thoroughly understand the customers/retailers' goals, challenges, and expectations
  • our customers/retail partners receive their booths as quickly as possible
  • all customer/retailer issues along the delivery, assembly and usage of our products are taken care of as quickly and with the highest quality level as possible
  • You ensure optimal communication between us, our logistics partners and our customers/retail partners


  • Min 2 years experience in customer service or similar roles
  • Excellent verbal and written communication skills - DE, EN fluent (any other language like ES, IT, FR a plus)
  • A customer-centric mindset and a commitment to ensuring a positive customer experience
  • Ability to analyze and troubleshoot customer issues, providing timely and effective solutions
  • Empathetic and patient attitude when dealing with customer concerns or frustrations
  • Capability to handle multiple customer inquiries/topics simultaneously and prioritize tasks based on urgency
  • Skills in resolving customer conflicts and handling challenging situations diplomatically


  • An attractive compensation package with 30 days of holidays
  • Flat hierarchies, a team of experienced marketers, and real responsibility!
  • Flexible working opportunities
  • A dynamic, highly motivated, and fun team and a nice office in Berlin-Mitte, with a great rooftop

Are you as excited about mute-labs as we are? Then we are looking forward to getting to know you!

Find Jobs in Germany on Arbeitnow

Sign up for our newsletter to get customer success jobs weekly.
email icon
close icon
Get Job Alerts
Fill out the form based on your preferences and be notified when there is a new posting weekly.
email icon
location icon
level icon
dropdown icon
remote icon
check icon