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• You deeply care about making customers’ dreams come true?
• You like to organize and take customers' wishes seriously - but you can also communicate a friendly no.
• You like to work closely in a team, you can be relied on and you like to lend a hand wherever needed

Who we are:

Here at mute-labs, we aim to enable companies to achieve more by democratizing silence in the workspace. And we’re not like any other Berlin start-up you might know:

• We’re “no tech”: We know how to develop and sell great hardware products with a focus on sound-insulated phone- and meeting booths.
• We have no investors and we really don’t want any. We've been profitable since day one.
• We grow since day one – not in employees or just coffee cups consumed, but in revenue and profit.
• We’re not striving for an exit – we’re building a sustainable business for many generations to come.

And to continue telling this success story, we are looking for a Customer Succeess Specialist to help us continue to read our customers' every wish carefully.

Tasks

This is the role:

You support our customers after sales and are in charge of all questions regarding delivery dates & feedback with an obliging and kind-hearted manner

As our Customer Sucess Manager, you make sure that:

• to thoroughly understand the customers/retailers' goals, challenges, and expectations
• our customers/retail partners receive their booths as quickly as possible
• all customer/retailer issues along the delivery, assembly and usage of our products are taken care of as quickly and with the highest quality level as possible
• You ensure optimal communication between us, our logistics partners and our customers/retail partners

Requirements

• Min 2 years experience in customer service or similar roles
• Excellent verbal and written communication skills - DE, EN fluent (any other language like ES, IT, FR a plus)
• A customer-centric mindset and a commitment to ensuring a positive customer experience
• Ability to analyze and troubleshoot customer issues, providing timely and effective solutions
• Empathetic and patient attitude when dealing with customer concerns or frustrations
• Capability to handle multiple customer inquiries/topics simultaneously and prioritize tasks based on urgency
• Skills in resolving customer conflicts and handling challenging situations diplomatically

Benefits

• An attractive compensation package with 30 days of holidays
• Flat hierarchies, a team of experienced marketers, and real responsibility!
• Flexible working opportunities
• A dynamic, highly motivated, and fun team and a nice office in Berlin-Mitte, with a great rooftop

Are you as excited about mute-labs as we are? Then we are looking forward to getting to know you!

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