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Customer Success Manager
location icon Location
(Remote) USA timezones
company icon Company
Meaningful Gigs
date icon Date
2024-02-17

Please notice that this job posting is older than 7 days. It might be deleted by provider site.


About Meaningful Gigs: 

 

Meaningful Gigs is a Creative Matching Platform that uses AI to connect highly- skilled creatives to top brands like Starbucks, Johnson & Johnson, Amazon and Google. Our vision is to create 100,000 skilled jobs for Africans while redesigning the future of creative work.

As the Customer Success Manager, you will play a vital role in driving our business goals through building and retaining authentic relationships with our customers leading to retention and growth.

 

 

WHAT YOU'LL BE DOING:

 

  • Build authentic relationships with our enterprise customers.
  • Develop retention and renewal strategies to ensure our customer base remains loyal.
  • Actively manage competing priorities, demonstrating a sense of urgency, and maintaining strong organizational skills.
  • Building a customer community of advocates who will recommend our services.
  • Support and manage creative community on contract with our customers.

 

WHAT YOU MUST HAVE:

 

  • 5-10 years of experience in an account management or customer success role in a 100+ person agency or high-growth, early-stage startup.
  • Enterprise experience.
  • Excellent problem-solving skills with an agency mindset.
  • Strong negotiator with a customer obsessed focus on retention and growing accounts
  • Experience working with creatives and a deep understanding of their skills and processes.
  • Advanced motivational and negotiation skills.
  • Relationship building with enterprise customers.
  • Retention and renewals.

 

**This role requires the employee to be available to work Eastern Time (ET) hours.

 

WHY MEANINGFUL GIGS?

 

  • Fully Remote, Forever.
  • Unlimited PTO (that you are actually expected to use!)
  • Competitive compensation package + equity options
  • Health benefits (medical/dental/vision/etc.)
  • Paid disability and maternity leave
  • Monthly wellness stipend
  • 25 International, diverse and badass colleagues

 

 

Also: We are proud to be a highly inclusive company and an Equal Employment Opportunity employer. We believe in order to thrive, businesses need a diverse team and leadership. We welcome every background, identity, abilities, and mindset to join us on our mission to create 100,000 jobs for Africa

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