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MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization with 130 team members across Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Through our foodservice technology system, we help operators across healthcare and aging services save time, reduce food waste, and meet regulatory requirements, so they can improve the quality of patient and resident care.  

We’re looking for our next Customer Success Account Manager. As a member of MealSuite’s Success & Revenue teams, you’ll be improving the customer experience and expanding new business opportunities for MealSuite. In order to be successful in this position, you must have foodservice operations experience within Healthcare, Long-Term Care, or Acute Care.  

A day in the life as a Customer Success Account Manager:  

• Build and maintain lasting relationships within your assigned territory of existing customers to drive retention goals  
• Introduce new product features to clients as they are released and educate client stakeholders on the benefits 
• Promote and encourage your accounts to expand their adoption of subscribed products and services 
• Collaborate cross-functionally, particularly with our Sales, Support, and Onboarding teams, to optimize each of your accounts’ success measures and reduce churn 
• Facilitate the timely and successful delivery of solution-based selling according to customer needs and objectives 
• Conduct periodic customer business reviews and meetings  

In the first 6 months, you’ll be successful at reaching these milestones: 

• Demonstrate your understanding of all MealSuite product lines and communicate the benefits tailored to each of our client markets  
• Take full responsibility for account management and retention of customers within your assigned territory, meeting set net revenue retention goals 
• Successfully close upsell opportunities in alignment with your set quotas 

If the below describe your knowledge, experience and character, then this role could be for you:  

• I am personally passionate about the healthcare and senior living industry 
• I have knowledge of foodservice operations, ideally within a healthcare and/or senior living setting 
• I gained my knowledge through 5+ years of professional experience  
• I have previously used foodservice software and do not shy away from technology  
• I have previous sales experience and am familiar with CRM software 
• I have managed enterprise accounts or other key corporate relationships 
• I have stellar customer service and communication skills  
• I am skilled at delivering presentations and demos to a variety of audiences  
• I have a proven ability to stay organized and know when it is necessary to adapt  
• I can juggle multiple projects at a time while maintaining sharp attention to detail  
• I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA
• I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate 
• I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills 

We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job.  Your future self will thank you!  

More to love about working at MealSuite:  

• We are passionate people that care about others. The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. Learn more about what we do here. 
• We’ve built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve.  

• We’re growing sustainably. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry. 

We take care of our employees too! Here are just a few of the great things we offer: 

• Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can bring their best every day. 
• Health benefits – this includes medical, dental, and vision options, life & disability insurance, paid parental leave, and an on-site gym.  
• Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.  
• Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.  
• An inclusive workplace – women account for 53% of our employees and 58% of people leaders. 
• Participation in our equity program and 401(k) plan – we are committed to helping you plan for your future! 
• Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals. 
• Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at MealSuite.com/Careers. 

Have we got your attention? Great! Here’s what’s next: 

Apply today with your resume and answers to our application questions.  

We’ll start reviewing candidates within two weeks of this position being posted and will reach out to you if we’d like to get to know you a bit better.  We often get hundreds of applications for our roles (we feel very honoured that so many people are interested!) and try our best to get back to each person.  If there’s a delay in our response, please don’t think we’ve forgotten about you.  We may be taking our time to thoroughly review each candidate before deciding who to interview.  

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact [email protected].