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Company Overview:

MavenAGI is on a mission to reimagine enterprise customer experience, starting with support. We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies. 

We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost.

Team:

Maven has assembled a world-class team from Google, Meta, Amazon, and Stripe, and is supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe.

Position Overview:

Maven AGI is a cutting-edge generative AI company revolutionizing the customer support landscape. As a Customer Success Manager, you will play a pivotal role in enabling Maven customers to reimagine their customer experience, driving efficiency, reducing costs, and enhancing customer satisfaction. Join us on the forefront of innovation and help shape the future of customer success in the AI industry.

What You’ll Do:

• Act as the customer success manager and technical product expert for customers ranging from Fortune 500 to fast growing startups, contributing to the company's global growth by educating potential clients and ensuring the success of existing customers.
• Use a value based system to drive implementation, adoption, usage, retention, and growth of Maven products across assigned install base customers. 
• Provide hands-on technical guidance to our largest customers, supporting, adopting, and guiding them through the comprehensive suite of products and features offered by Maven AGI.
• Work closely with cross-functional teams to align technical solutions with customer needs and contribute to the continuous improvement of our products.
• Proactively identify opportunities for customers to derive additional value from Maven AGI's generative AI solutions.
• Collaborate with the wider sales, product, and engineering teams to deliver a seamless and world class experience across all customer interactions.