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Head of Customer Success
location icon Location
Taguig, Metro Manila, Philippines
company icon Company
Manila Recruitment
date icon Date

Please notice that this job posting is older than 7 days. It might be deleted by provider site.

Our client is a leading technology company in the agricultural sector. They are at the forefront of digital transformation, enhancing the agricultural value chain through innovative solutions. This is a great opportunity to join a company that will revolutionize agricultural ecosystems by harnessing advanced technology and digital transformation. Committed to making a positive impact, our client empowers farmers and communities by imparting knowledge on best practices and implementing technologies that enhance agricultural methods, boost yields, and contribute to overall prosperity.

Overall Purpose:

This vital role involves driving customer engagement and satisfaction by working closely with a key government agency as an enabling partner. The ideal candidate will have a strong background in fostering relationships with government bodies and will be instrumental in creating a collaborative environment. The main role will be to promote the technology & services to 1.5 million farmers through an enabling network of 6000 Irrigators Associations and 17 regional centers.


The role will be to build a strong head office and regional team that will through collobration with the national agency help digitally transform farmers, build onboarding programs, provide mentoring and training to the network, maintain excellent working relationship with the government agency and it's staff to ensure on going corporation and support.

Duties and Responsibilities:

  • Develop and implement customer success strategies and plans.
  • Collaborate closely with a government agency to ensure alignment and partnership.
  • Build and maintain strong relationships with government representatives and other stakeholders.
  • Drive customer engagement, retention, and satisfaction.
  • Lead initiatives to address customer issues and challenges.
  • Analyze customer feedback to improve services and customer experience.
  • Work cross-functionally with teams to ensure delivery of excellent customer service.
  • Manage customer success metrics and reporting.
  • Grow a team.


  • KPI will be based on customer acquisition of the network and farmers.
  • The technology solution will be provided at no cost to the farmers hence success will be the number of farmers onboarded and the uptake (use of the systems).


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