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Customer Success Manager
location icon Location
Dublin, County Dublin, Ireland
company icon Company
LEAP Legal Software
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Please notice that this job posting is older than 7 days. It might be deleted by provider site.

“I’m transforming new LEAP users into highly productive practitioners almost every day.”

Customer Success Manager, Dublin Office

  • You will ensure long-term retention of our customers, maximising their satisfaction of, and loyalty to, LEAP and minimising customer churn.
  • You are an ambassador for LEAP & an expert in our software. You will be talking to and meeting with our customers nationwide to ensure that they’re making the most of their LEAP case management software subscription.
  • Work for a Culture that values its Employees
  • Permanent, Full-time, Hybrid

About LEAP

LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here.

Meet the Productivity team
Our Productivity Consultants are the experienced LEAP specialists bringing new users to our network and setting them up for success from day one. As a trusted LEAP expert, you’ll work closely with clients to enable easy and efficient adoption of LEAP software, with a seamless transition that leaves our clients free to focus on what they do best.

From initial project meetings right through to follow up training, you’ll provide hands-on, on-site and face to face support that give our clients comfort and confidence in the power of our products. This is a valuable opportunity to have powerful impact in a meaningful space, guiding clients from day one right through to ‘business as usual’.

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