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Customer Success Manager
location icon Location
Munich, Bavaria, Germany
company icon Company
LanguageWire
date icon Date
2024-01-10

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Job Description

Are you passionate about the language industry and technology? Would you like to become the trusted advisor for your customers and see how you contribute to their success? Are you driven by strong team spirit, international work environment with flat hierarchies and plenty of chances to bring in your strengths and ideas? Are you curious, trustworthy, caring and ambitious? Yes? You should definitely read on!

The role you’ll play

We are looking for a Customer Success Manager to join our Customer Success team in Hamburg or Munich  You will be the portfolio owner of middle-sized accounts from a big variety of industries and as such you will have the full overview of your customers and of their budget. Together with an allocated subject matter expert, you must understand the customer’s organization and thus provide added value to the customer. You are also expected to work closely together with our Operations Solution Team, this in order to optimize processes and improve customer satisfaction. You plan and orchestrate customer business reviews, and you will participate in contract negotiations, both in cooperation with the subject matter expert and the Customer Success Director. You will also be the customer’s go to person in relation to invoicing and pricing.

The team you’ll be a part of

You will be part of a team of four Customer Success Managers located in Hamburg and Munich. You will report to the Director of Customer Success. The team fosters a positive working atmosphere, in a company with a strong focus on growth and personal development.

 

If you want to make a difference, make it with us by…

·       Sustaining account growth and profitability within the allocated account area

·       Building and managing account relationships, including what, when, who and how/where communication in customer life-cycle stages

·       Maximizing product usage through product adoption activities, e.g., online trainings, tool demos

·       Ensuring delivery flow within the allocated account area

·       Ensuring customers’ quality expectations are met within the allocated account area

·       Being the voice of the customer

·       Embracing the Customer Success mindset to become a trusted advisor

·       Ensuring workflow optimization and automation within the allocated account area

In one year, you’ll know you were successful if…

·       You have obtained an overview of your customer and know the company in and out

·       You know your customers’ workflow and their need for our services

·       You are able to see and generate growth within your customer portfolio

Desired experience and competencies

What does it take to work for LanguageWire?

What you’ll need to bring

·       A Bachelor/Master's degree within a relevant area (preferred)

·       Experience in commercial planning and execution of customer-oriented activities to deliver on targets

·       An interest in technology and technical skills

·       Knowledge of how to maintain and develop relationships with new stakeholders from existing accounts

·       Experience in monitoring and reporting health performance indicators in a structured way

·       The ability to develop and present best-fit solutions for your customers while taking into account continuous improvements in efficiency and automation of workflows

·       High-level German and English language skills (spoken and written)

·       The ability to work proactively and independently, but also as part of a team

 

This will make you stand out

·       Experience in the language service provider industry

·       An interest in bringing the cooperation with the customer to the next level

·       Eagerness to obtain results

·       A structured, analytical and proactive work approach with good problem solving skills

 

About LanguageWire

Most important things to know about us:

We eliminate language barriers so people understand each other. Everywhere.

We are a tech company

We are an AI company

We are stable, and we are growing

More detail about us:

At LanguageWire, we are leaders in the world of Language Service Providers, but we are cooler than our competitors. Want to know why? Read on. We are fueled by the most advanced technology (AI) and our goal is to make customer's lives easier by simplifying their communication with any audience across the globe.

We are proud of our unique AI technology and our exquisite customer care. We are even prouder of our people. From our language experts, tech nerds, and customer success drivers to the core of heroes in the background. They all have a stake in supporting the delivery of translations, editing, desktop publishing, and other crazy cool multilingual communication services.

We listen and we care. We adapt our solutions to customer needs and integrate them with customer-specific tech stacks, streamlines and automated workflows. All of this while ensuring all data is protected thoroughly in a secure, meteorite-proof infrastructure. Basically, we've got the whole package!

Our culture

Our values drives our behavior

We are curious. We are trustworthy. We are caring. We are ambitious.

At LanguageWire, we are curious and intrigued by what we don’t understand. We believe relationships are based on honesty and responsibility, and being trustworthy reinforces an open, humble, and honest way of communicating. We are caring and respect each other personally and professionally. We encourage authentic collaboration, invite feedback and a positive social environment. Our desire to learn, build, and share knowledge is a natural part of our corporate culture.

 

Technology is a big part of what keeps LanguageWire ahead of the competition, but we never forget it’s a business built and powered by people. We ensure that our entire team is happy with what they do and we always incite each other to be their best. Because at the end of the day, that’s why our customers love to work with us—they enjoy working with a team of enthusiastic & ambitious people!

 

Working at LanguageWire — why we like it: 

In Commercial

At LanguageWire, we use our years of expert experience and knowledge that we've built up in the language industry to share best practices with our customers. We show that we can be a trusted and caring partner by helping our customers to constantly improve their processes by recommending various solutions. In doing so, we can celebrate their successes together.

(Anna-Karin, Business Development Director, Varberg)

I see how we are truly living our purpose. On a daily basis, all LanguageWire employees play a crucial part in enabling our customers' communication needs. We are not just delivering language services, but we help our customers reach their global audience. It’s this purpose that sparks our ambition to continuously improve our customers' experience.

(Tessa Van Winkel, Customer Success Director, Leuven)

Yes, to diversity, equity & inclusion

In LanguageWire, we believe diversity in gender, age, background, and culture is essential for our growth. Therefore, we are committed to creating a culture that incorporates diverse perspectives and expertise in our everyday work.

LanguageWire’s recruitment process is designed to be transparent and fair for all candidates. We encourage candidates of all backgrounds to apply, and we ensure that candidates are provided with an equal opportunity to demonstrate their competencies and skills.

What are the perks?

We don't stand still. We don’t look back; we drive forward!

Are you the next Wire in our community? Consider a career with LanguageWire, and let’s realize your potential together. These are some of the perks of becoming a Wire...

General perks

Scale-up by facts — start-up by heart

With us, you can enjoy flat hierarchies, responsibility and freedom, direct feedback, and room to stand up for your own ideas

We are a fast-growing tech company that enables you to be part of the decision-making processes, and suggest new and fresh ways to come up with solutions

Besides your actual paycheck, we offer benefits such as personal and professional development opportunities, ongoing support from your People & Culture Partner, internal career development and an inclusive and fun company culture

International company. Offices in Copenhagen, Aarhus, Stockholm, Varberg, London, Leuven, Lille, Paris, Munich, Hamburg, Zurich, Kiev, Gdansk, Atlanta and Valencia

Over 400 employees with great gender and cultural diversity

At LanguageWire, we offer three flexible work options tailored to how you work best. Depending on your team, you may have the option to work full-time from the office as an Office Bee, part-time from the office as a Nomad, or full-time from home as a Homey.

We take care of our people and initiate many get-togethers from online fitness classes like yoga to Christmas parties. We have fun!

Munich Perks

·       21 great, competent colleagues from many different countries in different business departments

·       Spacious, sunny and modern offices equipped with state-of-the-art technology

·       Coffee, tea, soft drinks and fresh fruit provided by the company

·       Located in the modern office campus ZIELSTATTQUARTIER in the up-and-coming district Obersendling and in walking distance to some public transport hub

·       Not very far from the beautiful Isar River, where the summer hearth of Munich beats among many activities, and from the Munich Zoo and a lot of green cycle paths

·       With a beautiful rooftop space with a magnificent views of the Alps

·       A fun-loving creative group of colleagues that enjoy outings together

Want to know more?

We can’t wait to meet you! So, why wait 'til tomorrow? Apply today!

 

If you have any questions, please reach out to Junior People & Culture Partner Lisa Brandl at [email protected]  or the Hiring Leader Tatjana Grieger at [email protected].

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