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Intento is an advanced platform specializing in machine translation and multilingual generative AI, catering to global leaders like IKEA, Subway, GAP, Stripe, and Bayer AG. Our Language Hub offers a unique, customized language experience in over 650 languages by synergizing top-notch generative AI and Machine Translation. We are pioneers in crafting NLP workflows for seamless translation and its integration with

leading software platforms such as Salesforce and ServiceNow. At Intento, we don’t just offer a product; we promise innovation and partnership.

The Role:

The Customer Success Manager will be the first member of a new team that we are currently building, and as the first person in the role, there will be great opportunities to grow with the team and the company. This person report to the VP of Customer Success and will play a vital part in ensuring that our enterprise clients receive value and attain their strategic business outcomes using Intento. The Customer Success Manager will play a critical role in helping us achieve our ambitious customer acquisition and revenue growth objectives. The ability to efficiently manage a portfolio of clients, drive adoption, and deliver outcomes is key to this role.

Why Join Us?

At Intento, we are redefining the future of multilingual AI. Join us, and be a part of this groundbreaking journey where innovation meets excellence. Intento is a diverse team of over 80+ talented individuals working remotely from different parts of the world. At Intento, we value our employees and strive to create a work environment that promotes collaboration, flexibility, and growth. As part of our commitment to our team, we offer competitive salaries, a flexible remote culture, and a supportive and collaborative work environment.

• Join an exciting and fast-paced startup environment where you can directly shape the course of the company.

• Experience transparency in our business strategies, allowing you to understand the big picture and contribute meaningfully.

• Enjoy a balance of autonomy and responsibility, empowering you to make decisions and take ownership of your work.

• Be part of a team dedicated to solving significant industrial problems using cutting-edge AI technology.

• Gain firsthand experience deploying solutions to Fortune 500 companies, providing valuable insights into enterprise-level operations.

• Immerse yourself in the world of AI at a unique company, interacting with a wide range of industry professionals and expert

Responsibilities:

• Develop and maintain excellent customer relationships with our enterprise clients.

• Partner with customers to establish desired business outcomes, milestones, timelines, and success metrics

• Manage a portfolio of customer accounts, ensuring product adoption, revenue retention, and high renewal rate

• Provide strategic and product advice to clients, deliver regular client reviews to evaluate progress against goals,

• Build and maintain current functional and technical knowledge of the Intento platform and services, provide consultations to customer engaging experts from other Intento teams as required

• Track customer usage pro-actively using Intento business tools and identify trends, potential challenges and issues

• Influence future lifetime value through higher product adoption, expansion via new product offerings, customer satisfaction, and overall customer health scores.

• Escalate customer issues to ensure those are resolved in a timely manner.

• Advocate customer needs and issues cross-departmentally, coordinate with the product management and development teams to identify new features or improvements.

• Minimum of 3-5 years of experience in a client-facing role in a SaaS or technology related field, preferably in Customer Success

• Proven track record of working with large scale enterprises or high-value clients.

• Strong understanding and experience in the localization or machine translation industry

• Growth mindset, readiness constantly expand technical and business acumen and learn continuously

• Excellent verbal and written communication skills with the ability to manage communication with a wide range of stakeholders

• Exceptional problem-solving and negotiation skills.

• Driven self-starter with a proactive approach and a strong ability to work independently as well as part of a team.

• Deep customer service orientation, with a proven track record of driving customer happiness.