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Customer Success Manager
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New York, New York, United States
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 Grab your cape, become a SuperHyro!

Hyro, the #1 Adaptive Communications Platform, enables enterprises to automate workflows and conversations across their most valuable platforms, services, and channels—including call centers, websites, SMS, mobile apps, and more. Top-performing organizations trust Hyro's plug-and-play approach, including an award-winning natural language engine, to help them recapture time and investment lost to building and maintaining chat and voice solutions.

What Are We Looking For?

We are seeking a highly motivated and experienced Customer Success Manager to join our growing Customer Success team.  In this role, you will work to ensure the success and satisfaction of our Enterprise customers by building and maintaining strong customer relationships, leveraging a forward-thinking mindset, data-driven decision-making, collaboration across departments, and a focus on continuous improvement in the customer success process.


  • Develop and maintain strong, strategic relationships with key clients, owning the relationship and the success of the customer with Hyro. 
  • Act as the primary point of contact, ensuring a seamless and positive customer experience.
  • Create and execute comprehensive strategic success plans aligned with client objectives and company goals.
  • Understand the entire customer journey, from onboarding to retention to expansion, and identify opportunities to enhance the customer experience at each stage.
  • Collaborate with cross-functional teams including product, marketing, solutions, sales, and partnerships to address client needs and ensure the success of Hyro’s product for the customer. 
  • Leverage customer data and analytics to make informed decisions, including tracking key performance indicators (KPIs) related to customer success and using data to identify trends and opportunities.
  • Promote and advocate for the customer voice internally, helping to create informed decisions cross-functionally and a customer-centric organization. 
  • Work to identify opportunities for upselling or expanding the relationship with existing customers based on their evolving needs and Hyro's offerings.
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