arrow icon
See all jobs
pattern background
Client Success Manager
location icon Location
United States
company icon Company
Hey Frankie
date icon Date

Please notice that this job posting is older than 7 days. It might be deleted by provider site.

Hey Frankie is a performance-based e-commerce marketing agency specializing in customer acquisition and revenue optimization. We are looking for a Client Success Manager to join our team.

We are a boutique agency that likes beating the pants off of bigger agencies. If you like to win, are knowledgeable in the e-commerce space, and have client facing experience, please keep reading.

Role Overview: As a Client Success Manager, you will play a pivotal role in ensuring the success and satisfaction of our clients. You will leverage your e-commerce expertise and client interaction skills to drive growth, retention, and exceptional service delivery.


Client Relationship Management:

  • Serve as the primary point of contact for assigned clients, understanding their needs and goals to build strong, lasting relationships.
  • Conduct regular check-ins and meetings to assess client satisfaction, address concerns, and identify opportunities for collaboration.

Account Management and Growth:

  • Collaborate with clients to understand their e-commerce objectives, offering tailored solutions and product recommendations to drive mutual success.
  • Identify opportunities for account growth and upselling, working closely with the Sales team to expand client portfolios.

Onboarding and Training:

  • Facilitate the onboarding process for new clients, ensuring a seamless transition and providing training on our products/services.
  • Educate clients on best practices, industry trends, and new features to maximize their utilization of our offerings.

Issue Resolution and Escalation:

  • Act as a liaison between clients and internal teams, coordinating the timely resolution of any escalated issues or concerns.
  • Proactively address potential challenges to prevent disruptions in client satisfaction and usage.

Data Analysis and Reporting:

  • Analyze client data and usage patterns to derive insights, presenting findings and recommendations to optimize client success.
  • Prepare regular reports highlighting key performance metrics and progress against client goals.
Sign up for our newsletter to get customer success jobs weekly.
email icon
close icon
Get Job Alerts
Fill out the form based on your preferences and be notified when there is a new posting weekly.
email icon
location icon
level icon
dropdown icon
remote icon
check icon