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The Customer Success Acceleration (CSA) team, is part of the gCare Google Customer Solutions (GCS) team within gTech. We work in close collaboration with the GCS team globally, specifically the Mid-Market Segment (MMS) Seller Teams based out Americas, EMEA and APAC, helping define marketing strategy for advertisers, providing critical insights, and support to help drive customer success.
Our primary objective is to drive Customer Success through strategic partnerships across MMS at scale, utilizing our team’s diverse in-depth cross-product expertise and customized client solutioning, helping advertisers achieve their Customer/Marketing objectives.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
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