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Customer Success Data Analyst
location icon Location
CLUJ NAPOCA, CLUJ, Romania
company icon Company
Emerson
date icon Date
2024-05-13

Please notice that this job posting is older than 7 days. It might be deleted by provider site.


Are you an emerging talent looking for an opportunity to learn new skills and grow? Join our dedicated team of motivated professionals who share a collective passion for progress and excellence!

The Customer Success Data Analyst, part of the Customer Success Center Of Excellence, plays a key role in optimizing customer satisfaction and retention by leveraging data insights. You will build insightful and interactive dashboards to support business analysis, internal reporting, and decision-making. 

Using existing data sources and sometimes crafting customized ones, you will partner with business functions to optimally deliver insights. 
Success in this position requires a high level of organization and coordination with cross-functional teams such as Customer Success, Product Management, Sales channels, Administration, Legal, Accounting and others.
We look forward to seeing your application!  

 

In this role, You Will:

  • Create and coordinate key reporting for the Customer Success team, partnering with all required internal collaborators to provide reporting on critical metrics and business results 
  • Find opportunities for active workflows/processes automation and optimization, with a focus on scalability and driving significant growth 
  • Review and improve analytics processes, methods, and resources to improve efficiency, accuracy, and security, implement policies and procedures that keep company data and information secure as it is collected, analyzed, stored, and discarded 
  • Evaluate key performance indicators, provide ongoing reports, and recommend customer success plan updates 
  • Work with multi-functional teams to research, develop and deliver Business Intelligence solutions, from concept to design and implementation 
  • Implement additional product features or enhancements to existing reporting solutions
  • SQL querying for better results
  • Gathering of data requirements on KPIs and metrics directly from the end-users and mapping those requirements to the data warehouse models 
  • Manage the entire lifecycle of change requests
  • Design interactive cards and/or dashboards that integrate the main customer requirements as well as any relevant feedback that may arise following the proof-of-concept phase
  • Stay up-to-date with industry trends and standard processes in customer success analytics

 

Who You Are:

 

You display a can-do attitude in good and bad times. You build and deliver solutions that meet customer expectations. You encourage the open expression of diverse ideas and opinions. You scan the environment for new technical skills, knowledge, or capabilities that can benefit business or personal performance.

 

For This Role, You Will Need:

  • Bachelor's degree or equivalent experience in Statistics, Mathematics, Computer Science, Economics, or a related field
  • Proficiency in data analysis tools and programming languages
  • Experience with data visualization tools (e.g., Tableau, Power BI) and dashboarding techniques
  • Excellent communication and collaboration skills, with the ability to effectively communicate technical concepts to non-technical partners.
  • Strong analytical and problem-solving skills with the ability to derive actionable insights from complex datasets.
  • Ability to recognize patterns and trends in large data sets and develop dashboard & apps strategies
  • Prior experience in an analytics role is preferred
  • Knowledge of customer relationship management (CRM) systems and customer success platforms is a plus.

 

Preferred Qualifications that Set You Apart:

  • Able to build relationships quickly and work across many multi-functional teams
  • Ambition to look for opportunities to expand the scope of the role and take on new projects
  • Basic understanding of Python 

 

Our Offer to You

 

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding.

Depending on location, our flexible work-from-home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix.

Moreover, our global volunteer employee resource groups will empower you to connect with peers who share the same interests, promote diversity and inclusion, and positively contribute to communities around us.

 

WHY EMERSON 

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [email protected].

 

ABOUT EMERSON 

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

No calls or agencies please. 

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