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DSI is a sales enablement company that has an immediate career opportunity for an Inbound Account Support Agent to help us manage customer-facing communications. At DSI we pride ourselves on a fun family-oriented work environment, and we take great satisfaction in going the extra distance for our customers.

As the Inbound Account Support Agent, you will process orders, complete modifications, and escalate cases across several communication channels. To succeed in this role, you need to deliver excellent customer service while remaining calm when customers are frustrated. It is essential that you have experience working with computers and web-based applications.

*This is an in-office position that will report to our Urbandale, IA office*
Schedule Monday – Friday

About DSI

DSI is a family-owned company that has been in business since 1984. We provide enhanced value that delivers results for our clients and partners; through sales management, marketing assistance, hardware logistic solutions, immersive training, engineering expertise, and proprietary software solutions.

We believe that relationships are the most important part of our business. Whether it’s mobility, broadband, video, commercial, residential, L&I, MDU, or all; we are a one-stop solution to help sales partners uncover growth opportunities.