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Customer Success Manager
location icon Location
Christchurch, Canterbury, New Zealand
company icon Company
DEFEND Limited
date icon Date

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  • Join a thriving Co. for rapid growth & personal development.
  • Collaborate with industry-leading experts in the field of cybersecurity. 
  • South Island-centric: Flexible location within the South Island 


At the heart of DEFEND's operations are our people. We are experiencing unprecedented growth and success through our unwavering commitment to invest in our people and processes, allowing us to deliver outstanding security outcomes for our customers.  

We're deeply committed to cultivating an environment that ensures we have the right individuals working together, producing optimal results, and providing the space for everyone to deliver quality work and reach their full potential. To uphold this commitment, we are looking for several Customer Success Managers across the South Island.

Reporting to the Head of Customer Success, you will be responsible for managing and growing key accounts, driving revenue growth, and ensuring that our solutions meet the cybersecurity resilience needs of our clients. You will work closely with our product and delivery teams to ensure that our solutions align with our customers' desired outcomes. 

Manage and grow key accounts, driving revenue growth and meeting sales targets: 

  • Develop and maintain relationships with key stakeholders, including C-Suite executives.
  • Understand customer needs and develop solutions that meet their desired outcomes.
  • Collaborate with product and delivery teams to ensure that our solutions meet the cybersecurity resilience needs of our clients.
  • Keep up to date with industry trends and developments to continually improve our offerings and stay ahead of the competition.
  • Contribute to the development of sales and marketing strategies that align with our business goals.
  • Maintain accurate sales forecasting and reporting to ensure that targets are met. 


You’ll need a rich combination of experience, personal attributes, and bring a level of energy, enthusiasm, and dedication to your work that sets you apart from your peers. To be successful in you would need to demonstrate the following: 

  • Account Management: Demonstrable experience in nurturing client relationships and fostering growth within accounts. 
  • Positive and Proactive Attitude: Willing to go the extra mile. You’ll approach challenges with a can-do attitude and are focused on achieving success. 
  • Excellent Communication: Listen actively, articulate ideas clearly, and build strong relationships with clients and colleagues. 
  • Problem Solving Skills: think creatively and find innovative solutions to complex challenges. 
  • Strategic Thinking: Think strategically and develop a deep understanding of cybersecurity. You’ll be able to anticipate changes and trends and adjust your approach accordingly. 
  • Results- Oriented: You’re focused on achieving results and driven to meet or exceed goals. You’re self-motivated and take ownership of your work. 
  • Customer Focused: Develop a deep understanding of our customers' needs and you’ll have an innate ability on delivering outstanding service and solutions that meet or exceed expectations. 

Want to know more? Apply now using the link below! 


Application closing date: Monday 19th February 2024 

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