arrow icon
See all jobs
pattern background
ServiceNow Customer Success Manager
location icon Location
Pickering, Ontario, Canada
company icon Company
date icon Date

Please notice that this job posting is older than 7 days. It might be deleted by provider site.

The Client Lead works with our most strategic accounts to help drive value out of their ServiceNow platform. Works closely with sales and solution consulting to drive account expansion and identifying new business. The CL will also oversee scope, schedule, and budget to meet the defined solution for clients using the Crossfuze practice methodology. They will collaborate with the client’s project team ensuring governance is followed to gain team member support for the project, including risk and issue mitigation. Responsible for assembling and leading the resources on the project making sure they understand the planned tasks, tracking actual progress, and managing changes.

Position Responsibilities:

  • Represent all Crossfuze delivery capabilities to deliver and grow a book of business for Enterprise clients
  • Within the assigned portfolio of accounts:
    • Partner with Sales to set strategic direction and drive account expansion
    • Deliver solutions and grow consultants delivering within the portfolio of accounts
    • Build and manage relationships with client buyers and decision makers
    • Ensure successful delivery of engagements
    • Lead multiple ServiceNow projects concurrently in an Engagement Manager function
    • Manage scope, schedule, budget, risks, issues, changes, resourcing, and other project functions
    • Single point of contact and escalation for client engagements
    • Mentor team members to achieve services objectives
    • Partner with Sales Account Executive, Practice Directors, and Delivery Leaders to enable teaming across sales and delivery processes
    • Drive awareness of industry trends to bring the best solutions to the table
    • Deliver CSAT at or above target
    • Represent the client during the building of estimates, proposals, and contracts
    • Drive delivery to clients’ desired outcomes
    • Provide on-the-job coaching to all team members delivering engagements
    • Work collaboratively with ServiceNow account and workflow leaders to drive outcomes for clients
    • Drive quarter-over-quarter growth of the book of business
Sign up for our newsletter to get customer success jobs weekly.
email icon
close icon
Get Job Alerts
Fill out the form based on your preferences and be notified when there is a new posting weekly.
email icon
location icon
level icon
dropdown icon
remote icon
check icon