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Client Success & Onboarding Specialist
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London, England, United Kingdom
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Our global mission statement:

From the side project of an entrepreneurial university student to an award-winning global company, Commusoft continues to evolve and have a positive impact in the field service software market. Since 2006, we’ve not only transformed our own services and offerings, but we’ve transformed the business operations of thousands of service companies who rely on our software every day.

Our dedication to being a positive presence stretches far and wide, underpinning the entire journey that Commusoft employees take our clients on. Starting with making sure we only sell to businesses that can benefit from our solutions, to comprehensively supporting clients from day one, and always being open and transparent with our community - these commitments ensure sustainable growth for our clients and Commusoft alike. And none of it is possible without our hardworking and forward-thinking team.

Our department mission statement:

Our international Client Operations team consists of three intra-departments: Service, Success and Technical.

This position sits in our Success team. Our approach to success is our drive in providing expert assistance to our clients so they can successfully use and understand our system and the value it will bring to their business. Our Success team provides 1-2-1 sessions with clients and tailored communication and assistance on queries, workflows and usage. Our highly experienced and dedicated Success team takes a proactive approach in helping clients use our products more effectively.

Our diversity statement:

Our clients come from all walks of life and so do we. We draw upon our talented and diverse team of different cultures, backgrounds, and life experiences to ensure the success of our business. We have a ‘culture-add’ mindset rather than ‘culture-fit’ when it comes to our hiring process and we intend to genuinely drive transformational change when it comes to diversity, inclusion and belonging. If you're eager to take clients on a journey and help transform field service businesses for the better, you’ll be at home at Commusoft.

What you’ll do:

  • Provide structured training to new and existing clients according to company standards
  • Manage schedules for training packages
  • Review the clients’ customer journeys, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals
  • Create training and educational materials to add to our knowledge base
  • Promote the value of the product and its features
  • Establish relationships as a trusted and strategic advisor to clients
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