Please notice that this job posting is older than 7 days. It might be deleted by provider site.

Clarity AI is a global tech company founded in 2017 committed to bringing social impact to markets. We leverage AI and machine learning technologies to provide investors, governments, companies, and consumers with the right data, methodologies, and tools to make more informed decisions.

We are now a team of more than 300 highly passionate individuals from all over the world. Together, we have established Clarity AI as a leading sustainability tech company backed by investors and strategic partners such as SoftBank, BlackRock, and Deutsche Börse, who believe in us and share our goals. We have plans to continue growing our teams in Spain, the UK, and the US this year, so if you would like to join us on this rocket ship, keep reading! Your work will shape and guide the sustainable decisions of consumers and investors worldwide.

Role Description

We are looking for a Client Success Manager to join our Client Success team.

Location

The role is based in Madrid, Spain

Way of Working: Remote / Hybrid

Key Responsibilities

• Be the primary owner dedicated to a group of Clarity AI’s clients
• Deliver a Gold Standard Experience (fast, smart, concise, human, accurate, and informed) to your assigned clients and internal stakeholders
• Build trusted relationships with your clients by becoming a subject matter expert on their business and their Clarity AI use case, as well as topics such as ESG, Impact and relevant regulations
• Drive commercial conversations with your clients, searching for ways in which Clarity AI can deliver more value for them
• Provide direct support when users face issues, and work closely with internal resources to deliver swift, complete solutions
• Lead projects to implement/improve processes and solutions that benefit your clients and peers
• Deliver regular outbound campaigns on new products and features
• Provide guidance on topics important to clients such as ESG, Impact, or Clarity AI’s methodologies