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- Have a proactive approach towards customers that enables Cinemo to
maximise the value it receives from the use of Cinemo’s
subscription-based products, by ensuring that customers have a good
experience identifying, selecting and using our subscription-based
- Be the first-line support for issues reported by the customer in all
aspects of using the webstore and successfully using our products.
- Have a deep technical understanding of the CARS products enabling you to perform initial technical problem analysis.
- Enrich the online knowledge database with answers to functional and
technical questions helping further customers to better use our
- Act as interface between the Portfolio Management and the SW Engineering team for requirements of new features
- Define initiatives to increase the customer loyalty in long term perspective.
- College/university degree
- Understanding of software engineering processes with complex technical issues
- Experienced with Android
- Successful track record in a customer support role in the software industry
- Experience with online services
- Self-motivated, proactive and able to work under minimal supervision.
- Excellent communication and interpersonal skills for efficient
collaboration with internal and external stakeholders and for managing
the team members.
- Well-organized with high attention to detail
- Interest in next-generation multimedia
- Proficiency in English
- Experience within the automotive sector is a plus.
- Additional Healthcare benefit
- Flexible working hours
- 31 days holiday per year
- Hybrid working
- Relocation support (international)
- Modern and powerful hardware
- Bike Leasing
- Fruit, drinks and snacks for free
- Central and modern offices
- Free parking spaces
- Challenging innovative projects with impressive customers
- Reimbursement of optional German language course
- Lucrative referral program
- Company pension plan
- Home office equipment // Ready for work
We want you to be able to work at home just as well as in the office. That's why we provide you with a monitor, webcam, headset, mouse and keyboard for your home office.
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