arrow icon
See all jobs
pattern background
Technical Customer Success Manager (f/m/d)
location icon Location
company icon Company
date icon Date

Please notice that this job posting is older than 7 days. It might be deleted by provider site.


  • Have a proactive approach towards customers that enables Cinemo to
    maximise the value it receives from the use of Cinemo’s
    subscription-based products, by ensuring that customers have a good
    experience identifying, selecting and using our subscription-based
  • Be the first-line support for issues reported by the customer in all
    aspects of using the webstore and successfully using our products.
  • Have a deep technical understanding of the CARS products enabling you to perform initial technical problem analysis.
  • Enrich the online knowledge database with answers to functional and
    technical questions helping further customers to better use our
  • Act as interface between the Portfolio Management and the SW Engineering team for requirements of new features
  • Define initiatives to increase the customer loyalty in long term perspective.


  • College/university degree
  • Understanding of software engineering processes with complex technical issues
  • Experienced with Android
  • Successful track record in a customer support role in the software industry
  • Experience with online services
  • Self-motivated, proactive and able to work under minimal supervision.
  • Excellent communication and interpersonal skills for efficient
    collaboration with internal and external stakeholders and for managing
    the team members.
  • Well-organized with high attention to detail
  • Interest in next-generation multimedia
  • Proficiency in English
  • Experience within the automotive sector is a plus.


  • Additional Healthcare benefit
  • Flexible working hours
  • 31 days holiday per year
  • Hybrid working
  • Relocation support (international)
  • Modern and powerful hardware
  • Bike Leasing
  • Fruit, drinks and snacks for free
  • Central and modern offices
  • Free parking spaces
  • Challenging innovative projects with impressive customers
  • Reimbursement of optional German language course
  • Lucrative referral program
  • Company pension plan
  • Home office equipment // Ready for work

We want you to be able to work at home just as well as in the office. That's why we provide you with a monitor, webcam, headset, mouse and keyboard for your home office.

Find Jobs in Germany on Arbeitnow

Sign up for our newsletter to get customer success jobs weekly.
email icon
close icon
Get Job Alerts
Fill out the form based on your preferences and be notified when there is a new posting weekly.
email icon
location icon
level icon
dropdown icon
remote icon
check icon