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Client Success Manager / Admin (English)
location icon Location
Philippines
company icon Company
Careers at VirtualStaffing.com
date icon Date
2023-12-27

Please notice that this job posting is older than 7 days. It might be deleted by provider site.


*This position is for all candidates located ONLY in the Philippines*

Required language(s): English

The Client Success Manager is the person in charge of managing Virtual Staff LLC’s relationships with its clients. They oversee building long-term and healthy relationships with a group of clients. The goal is to keep clients or accounts for as long as possible.

Responsibilities:

  • Coaching and monitoring of dedicated operations managers 
  • Serve as the lead point of contact for all client account management matters
  • Build and maintain strong, long-lasting client relationships
  • Collaborating with various internal departments to ensure that they fulfill all client requests
  • Resolving complaints and keeping track of all processes that pertain to the client’s desires
  • Develop trusted advisor relationships with key clients
  • Ensure the timely and successful delivery of our solutions according to client needs and objectives
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
  • Identifies opportunities to grow business with existing clients
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