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Customer Education Manager - Customer Success
location icon Location
London, England, United Kingdom
company icon Company - What would you Build?
date icon Date

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About Builder
Innovation is fuelled by the power of possibilities. A few years ago, it was virtually impossible to innovate because building software needed a degree, it was simply too expensive, too complex, too risky and ultimately too inefficient. That's why only 16% of projects were ever done on budget and 78% failed.

We're changing that. We're flipping software development on its head and kicking out the notion that you need to be an expert or do boot camps to learn how to make your app.'s platform lets you order the perfect software app for whatever problem you're trying to solve. Our AI powered assembly line brings together Lego-like reusable features and experts from around the world to bring world-class ideas to life - ANYONE's world-class ideas.

Building software needs to be like ordering pizza - pick what you want, get recommendations for the features you need and simply wait till it's cooked and ready for you.

Our human-assisted AI platform helps anyone build, run & scale tailor-made software. Everyone from the bakery in Riyadh and nursery in London, to large fortune 100 companies like the BBC or Pepsi.

Life at
At, we're looking for team players with a point of view, a sense of humility and a let's-get-stuff done attitude. We celebrate diversity and encourage everyone to do more with less, while creating and championing a culture that empowers everyone to experiment, push boundaries and learn by doing. Every Builder runs to our core value system of HEARTT (Heart, Entrepreneurship, Accountability, Respect, Trust & Transparency). Our scale-up is at the intersection of a quirky startup where designers and machine learning specialists work on problems together and savvy commercial teams working with finance folks to invent new business models.

About the role
We're looking for Customer Education Manager to join our fast growing Customer Success team. In this role, you will be responsible for leading the development and execution of customer education programs, as well as identifying and implementing strategies to increase customer engagement and adoption. You will work closely with cross-functional teams and CS leadership to ensure a positive customer experience and build strong relationships with customers. This is a great opportunity for someone with a passion for customer success and education to join a company that strives to push the boundaries of conventional thinking.


  • Collaborate with customers and internal stakeholders to identify enablement needs and develop effective customer education programs
  • Design and implement customer education content (including courses, curriculum, guides, videos and more) that ensure successful customer onboarding, adoption and growth of product champions
  • Create engagement and learning programs using live learning events, on demand content, webinars, and customer training
  • Evaluate, implement and measure metrics for effectiveness and the success of ongoing learning initiatives - comfortable with using data to tell the story
  • Build and maintain strong working relationships with Product and other key teams to ensure training content is up-to-date with the latest feature releases and relevant to our growing customer base needs
  • Build and maintain strong working relationships with Marketing to promote and distribute training content to the right audiences, conveying the right message in an easy to digest format appropriate to different customer and audience segments.
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