Customer Success Manager
US, WA, Seattle
Please notice that this job posting is older than 7 days. It might be deleted by provider site.
Do you want to make bold impacts with some of our largest and most visible Retail brands on Amazon? Are you a passionate, customer-obsessed leader with a desire to influence how we drive business growth? You may be a great fit for the Amazon Vendor Services (AVS) Signature Team!
The Signature team works directly with a selection of the most strategic Retail vendors to improve the value, selection and convenience across their Amazon business. Our team creates and innovates across brands, processes and people to grow business results and improve Vendor engagement and satisfaction. We are seeking a highly motivated Customer Success Manager to drive business growth for the most strategic Retail Vendors on the Amazon platform, ensuring Vendor satisfaction with the program through a high level of service and maintaining high operational standards. In this role, you will influence building and executing strategic business plans with your Vendor, and collaborating with them to explore innovative merchandising, operational, and selection improvement opportunities.
The ideal candidate for this role should possess strong account management and/or vendor management skills. They should be able to deliver on commitments, manage workflows in a fast-paced work environment and actively participate in contributing to continuous improvement initiatives. Above all, they should demonstrate a high level of ownership and ability to navigate ambiguity.
If you are interested in growing Amazon’s top brands, then we’re interested in you.
Key job responsibilities
Customer Success Managers are responsible for driving Vendor business growth and delivering a positive experience through the program as follows:
Vendor Support and Business Growth:
•Identify, action, and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience in collaboration with other Amazon programs and teams.
•Execute tactical support requests for Vendor, such as issue troubleshooting and data reporting. Following up and escalating as appropriate to get these resolved in a timely manner.
•Demonstrate excellent time-management skills and the ability to work independently while using centralized resources, policies and procedures.
Vendor Relationship Management:
•Build strong relationship with the Vendor; be a trusted advisor and the central contact for their issues, questions, requests, escalations, and concerns.
•Liaise with other internal departments as necessary to resolve Vendor issues and questions quickly and with high quality.
•Teach Vendors how to be more successful on Amazon through training them on Amazon tools and policies and educating them on relevant growth opportunities in Amazon’s ecosystem of products.
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA