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As a Customer Success Manager (CSM), you’ll be responsible for cultivating relationships and becoming a trusted advisor and strong advocate for your customers. You will play an integral role in your customer’s success with ActivTrak and work to bring value to every interaction. Our CSMs show extreme ownership and are excellent at collaborating with their internal, cross-functional team members to drive alignment and execution for our customers.
- Own the relationship and ultimate success of a portfolio of key ActivTrak customers, including the initial onboarding and training through strategy development, product deployment and optimization and retention/growth
- Develop a trusted advisor relationship with customers by understanding their business objectives and helping them to best leverage their workforce analytics solution to achieve desired outcomes
- Deliver next- level results and service while continuously elevating the use of ActivTrak solutions and increased product adoption
- Collaborate with other departments and senior management while serving as your customer’s internal advocate to improve the customer experience
- Mitigate any potential risks within your portfolio of customers in a proactive and collaborate manner across the organization
- Drive customer advocacy in the form of success stories, testimonials, references and referrals
- Ultimately, show increased net revenue retention across your portfolio of customers